Refund, Return & Cancellation Policy

Effective Date: September 23, 2026

Thank you for shopping with American Smart. We want every customer to have a clear understanding of our return, refund, cancellation, and order-resolution procedures.

This Refund, Return & Cancellation Policy applies to purchases made through the American Smart website and other sales channels where American Smart's policies apply. By placing an order, you acknowledge and agree to this policy, together with our Terms of Service, Shipping Policy, and any product-specific terms or disclosures provided at the time of purchase.

Nothing in this policy limits any rights or remedies that cannot lawfully be waived under applicable federal, state, or local law.

1. Return Period

For eligible U.S. domestic orders, we generally accept return requests made within 30 calendar days after delivery.

A return request must be submitted within this 30-day period. Submitting a return request within the 30-day period does not, by itself, extend the return period indefinitely.

Once a return has been approved and return instructions have been provided, the customer must ship the item back within 7 calendar days after the return authorization is issued, unless American Smart specifies a different return deadline in writing.

The item must be returned within the applicable authorized return period and, unless otherwise stated below, must be:

• Unused and in the condition in which it was received;
• Free from damage caused after delivery;
• In its original packaging, where applicable;
• Complete with all accessories, manuals, tags, parts, and included items; and
• Accompanied by the order number or other reasonable proof of purchase.

A return request does not automatically constitute approval of a return. Returns require authorization from American Smart before the item is shipped back.

Customers are responsible for obtaining and retaining proof of shipment when returning merchandise.

If an approved return is not shipped within the applicable return-shipping deadline, the return authorization may expire and the refund may be denied or adjusted, to the extent permitted by applicable law.

American Smart may, in its discretion, extend the return-shipping deadline when circumstances reasonably warrant an extension.

Items returned without authorization may be refused or may result in additional processing delays.

2. Items That Are Not Eligible for Return

For health, safety, hygiene, regulatory, or product-specific reasons, certain products may be non-returnable unless they arrive defective, damaged, or materially different from what was ordered.

Examples may include:

• Beauty, personal-care, hygiene, or intimate-use products;

• Opened or used fragrances, cosmetics, or similar products where applicable;

• Food, beverages, herbs, plants, and other perishable products;

• Personalized, customized, or specially ordered products;

• Certain medical, sanitary, or protective products;

• Hazardous materials, flammable liquids, gases, or products subject to transportation restrictions;

• Gift cards and other non-returnable monetary instruments;

• Clearance, final-sale, or other products specifically identified as non-returnable at the time of purchase; and

• Any other product identified on its product page or at checkout as non-returnable.

Product-specific restrictions disclosed before purchase will apply to the extent permitted by applicable law.

3. Customer-Requested Returns / Change of Mind

If you change your mind, no longer need the product, ordered the wrong item, ordered the wrong size or quantity, or otherwise request a return for reasons unrelated to a defect, damage, fulfillment error, or material discrepancy attributable to American Smart, the return may be subject to the following:

• The customer is responsible for return shipping costs unless otherwise stated by American Smart;

• Original shipping charges, expedited shipping charges, or other shipping-related charges may be non-refundable where permitted by law;

• Promotional discounts, coupons, credits, or other promotional benefits may be adjusted or prorated when calculating the refund;

• Any applicable restocking, handling, or other reasonable charges disclosed to the customer may be deducted; and

• The returned merchandise must satisfy the applicable return-condition requirements.

A return does not become an approved return merely because the customer sends the merchandise back.

4. Damaged, Defective, Incorrect, or Materially Different Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, incorrect, materially different from the product ordered, or otherwise affected by an issue attributable to American Smart or our fulfillment process, contact us as soon as reasonably possible.

To evaluate the issue, we may request:

• Photographs or video of the item;

• Photographs of the shipping package and shipping label;

• Photographs of the product packaging;

• A description of the problem;

• Order information; or

• Other reasonable information necessary to investigate the claim.

We may provide a replacement, partial refund, full refund, return authorization, return shipping label, or another appropriate resolution depending on the circumstances.

We reserve the right to investigate and verify a reported issue before determining the appropriate resolution.

5. Product Variations and Substitutions

Product images, colors, packaging, labels, dimensions, accessories, and other characteristics may occasionally differ from the images or specifications displayed online due to manufacturer updates, packaging changes, production revisions, or fulfillment availability.

Minor variations that do not materially affect the product's functionality or essential characteristics generally do not qualify for a full refund.

If a material difference is identified before shipment, American Smart may contact the customer to obtain approval for an alternative product, offer an appropriate adjustment, or cancel the affected portion of the order as appropriate.

If a material difference is identified after shipment, the available resolution will depend on the nature of the discrepancy and applicable law.

6. Partial Refunds and Alternative Resolutions

In appropriate circumstances, American Smart may offer a partial or full refund while allowing the customer to keep the merchandise instead of requiring a return.

Such kind of refund may be offered where, for example:

• The issue is minor and does not prevent reasonable use of the product;

• The product has a minor discrepancy;

• A customer prefers to keep an item rather than return it;

• Returning the item would be disproportionate to the nature of the issue; or

• Another mutually acceptable resolution is available.

A customer is not required to accept a voluntary partial-refund offer when the customer has a non-waivable legal right to another remedy.

Acceptance of a partial refund in resolution of a particular issue may constitute resolution of that specific issue to the extent permitted by applicable law.

7. Return Shipping

When a return is approved because of a customer preference, change of mind, ordering error, or another reason not attributable to American Smart, the customer is generally responsible for return shipping costs.

When the return is approved because an item was defective, damaged in transit, materially incorrect, or otherwise affected by an error attributable to American Smart, we may provide return-shipping instructions or a return label, as appropriate.

Customers should not return merchandise to an address appearing on the original shipping label, package, carrier record, or third-party fulfillment location unless American Smart has specifically instructed them to do so.

Return instructions provided by American Smart control the return process.

8. Return Condition and Deductions

Returned merchandise may be inspected upon receipt.

If an item is returned used, damaged, incomplete, altered, missing components, missing packaging, or otherwise in a condition materially different from the condition in which it was sent, the refund may be reduced to reflect the resulting loss in value.

Where permitted, deductions may account for:

• Damage caused after delivery;

• Missing components, accessories, manuals, tags, or packaging;

• Excessive use or wear;

• Cleaning or restoration required because of the customer's handling;

• Reduced resale value;

• Reasonable restocking or handling costs; and

• Other documented loss in value attributable to the customer's handling of the merchandise.

9. Order Cancellation Before Shipment

Customers may contact us to request cancellation of an order before shipment.

A cancellation request is a request, not a guarantee, because orders may enter processing, fulfillment, packaging, or shipment shortly after being placed.

If an order has already entered fulfillment or shipment processing, we may be unable to cancel it. In such cases, the customer may need to receive the merchandise and follow the applicable return procedure.

Where American Smart is legally required to cancel an order and provide a full refund, we will do so in accordance with applicable law.

10. Customer-Requested Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address-change requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to accommodate an address-change request before fulfillment or shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

For security, fraud-prevention, payment-processing, carrier, or fulfillment reasons, American Smart may require an order to be canceled and a new order placed using the correct shipping address rather than manually changing the shipping destination.

If a customer requests cancellation because the customer entered an incorrect address, any refund will be handled under the applicable cancellation terms.

11. Non-Refundable Third-Party Fees and Costs

When a customer voluntarily requests cancellation, return, address-change cancellation, or another customer-initiated resolution after an order has been submitted and/or processed, American Smart may have already incurred fees or costs from payment processors, marketplaces, advertising programs, fulfillment providers, carriers, or other third-party service providers.

Certain fees may not be returned to American Smart when a transaction is refunded or canceled.

Where permitted by applicable law and where such costs are actually incurred and reasonably attributable to the transaction, American Smart may deduct or retain the non-refundable portion of such third-party fees or other documented costs from an otherwise applicable refund.

Examples may include:

• Non-refundable payment-processing or transaction fees;

• Marketplace or platform fees that are not returned upon cancellation or refund;

• Advertising or customer-acquisition fees actually charged in connection with the order and not refunded to American Smart;

• Non-refundable fulfillment or handling costs;

• Carrier charges or other shipping costs already incurred; and

• Other third-party costs directly associated with processing the order.

We will not use this provision to reduce a refund where applicable law requires American Smart to provide a full refund, including situations involving legally required refunds for merchandise that American Smart cannot timely or properly supply.

12. Refused, Undeliverable, or Returned-to-Sender Packages

Customers are responsible for providing a complete and accurate delivery address and for reasonably accepting delivery of their order.

If a package is refused, abandoned, returned to sender, or becomes undeliverable because of an incorrect or incomplete address, failure to accept delivery, failure to retrieve a package, or another circumstance attributable to the customer, any refund or reshipment will be handled on a case-by-case basis.

Where permitted by law, applicable non-refundable shipping, carrier, fulfillment, return-to-sender, processing, or other third-party costs may be deducted from any refund.

If a package is returned to us, we will generally contact the customer regarding available options.

13. Lost or Delayed Shipments

Shipping and delivery estimates are estimates and are not guarantees unless expressly stated otherwise.

Carrier delays, customs delays, weather, transportation disruptions, incorrect address information, carrier scanning issues, fulfillment delays, and other circumstances outside our reasonable control may affect delivery times.

If tracking shows that a package is still in transit, delayed, or awaiting a carrier update, we may ask the customer to allow reasonable additional time for the carrier to complete delivery or investigation.

We will work with the customer and the carrier or fulfillment provider to investigate legitimate non-delivery claims.

Nothing in this section limits any rights a customer may have under applicable law.

14. Delivery Confirmation and Non-Receipt Claims

If carrier tracking shows that an order was delivered to the address provided at checkout, customers should first verify the delivery location, household members, neighbors, property management, mailroom, and other ordinary delivery locations.

American Smart may request additional information or cooperate with the carrier in investigating a non-receipt claim.

A delivery scan is evidence of delivery but does not by itself prevent American Smart from investigating a legitimate claim.

Where appropriate, we may require additional verification before issuing a refund or replacement, particularly for high-value orders or orders presenting unusual delivery or fraud indicators.

15. High-Value, High-Risk, or Fraud-Suspected Orders

For fraud-prevention and customer-protection purposes, American Smart may review orders for unusual or potentially fraudulent activity.

We may request additional verification, limit quantities and/or amounts, delay fulfillment while an order is reviewed, or cancel and refund an order where we reasonably determine that fulfillment presents unacceptable payment, fraud, shipping, regulatory, or other risk.

Examples may include, without limitation:

• Billing and shipping address discrepancies;

• Unusual order values or quantities;

• Multiple orders using related payment or shipping information;

• Suspected unauthorized payment activity;

• Information that cannot be reasonably verified;

• Carrier or fulfillment restrictions; or

• Other indicators identified by our payment processors, marketplaces, fraud-prevention systems, or fulfillment providers.

Where an order is canceled by American Smart for risk-management reasons, the refund will be handled in accordance with American Smart refund terms, the circumstances of the cancellation, and applicable law.

16. Refund Processing

Once a returned item has been received and inspected, we will notify the customer whether the refund has been approved, partially approved, or denied.

Approved refunds will generally be issued to the original payment method.

Refund processing by American Smart and posting of funds by a bank, card issuer, marketplace, or payment provider are separate processes. Once we initiate an approved refund, additional processing time may be required by the applicable financial institution or payment provider.

Unless otherwise required by law, American Smart is not responsible for delays caused solely by a customer's bank, card issuer, payment processor, marketplace, or other financial institution.

17. Promotional Discounts, Credits, and Free Shipping

When an order is refunded or partially refunded, promotional discounts, coupons, store credits, free-shipping promotions, bundled discounts, or other promotional benefits may be recalculated where necessary.

If a refund causes an order to no longer qualify for a promotion, American Smart may recalculate the applicable discount or promotional benefit to reflect the customer's remaining eligible purchase.

18. Chargebacks and Payment Disputes

Customers are encouraged to contact American Smart before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

If a customer initiates a chargeback, payment dispute, or similar claim, American Smart may provide the payment processor, card network, marketplace, or financial institution with relevant transaction information, including, where appropriate:

• Order information;

• Customer communications;

• Product and order details;

• Shipping information;

• Tracking information;

• Delivery confirmation;

• Return instructions;

• Refund records;

• Photographs or other evidence;

• Fraud-screening information; and

• Other records reasonably related to the transaction.

Submitting a chargeback does not automatically establish that a customer is entitled to a refund.

If American Smart has already issued a refund for the same transaction or dispute, we may provide documentation of that refund to the applicable payment provider.

If a payment dispute is resolved in favor of American Smart and the customer still believes an issue remains, the customer may contact us directly to discuss the matter.

Nothing in this section restricts a customer's rights under applicable law or the rules of the applicable payment network.

19. Duplicate Refunds and Amounts Owed

A customer is not entitled to receive both a refund from American Smart and a duplicate recovery for the same transaction from a payment processor, marketplace, payment network, insurance provider, or other third party.

If a customer receives duplicate reimbursement for the same transaction, American Smart reserves the right to seek recovery of the duplicate amount to the extent permitted by law.

20. Returns Involving Third-Party Fulfillment

Some orders may be fulfilled through third-party warehouses, manufacturers, distributors, logistics providers, or other fulfillment partners.

The return location and return instructions may therefore differ from the original shipping address or from the American Smart business address.

Customers should return merchandise only to the return address specifically provided by American Smart for that order.

21. Special Product Requirements

Certain products may be subject to additional return restrictions because of their nature, regulatory requirements, shipping limitations, safety considerations, hygiene requirements, or manufacturer restrictions.

Where a product-specific return policy applies, that policy will be disclosed on the product page, at checkout, or in the customer's order documentation.

22. International Orders

International orders may be subject to additional customs, duties, taxes, import restrictions, carrier requirements, and return limitations.

Unless expressly stated otherwise, customers are responsible for complying with applicable import requirements and for charges imposed by customs authorities or carriers.

International returns may require special instructions and may be subject to additional shipping or customs-related costs.

Any legally required consumer cancellation or return rights applicable to the destination country will be honored as required by law.

23. European Union and Other Mandatory Consumer Rights

Where applicable law provides consumers with mandatory cancellation, withdrawal, return, warranty, refund, or other rights that differ from this policy, those mandatory rights will apply.

For example, consumers in certain jurisdictions may have statutory withdrawal or cooling-off rights.

Nothing in this policy is intended to exclude or limit a consumer right that cannot legally be excluded or limited.

24. Abuse of the Return or Refund Process

American Smart reserves the right to investigate suspected abuse of the return, refund, replacement, or payment-dispute process.

Examples may include:

• Repeated unsupported claims of non-delivery;

• False or materially misleading information;

• Returning a different item from the one purchased;

• Returning an item after using or damaging it beyond permitted handling;

• Repeated refund or replacement requests involving the same transaction;

• Unauthorized payment disputes after an agreed resolution;

• Fraudulent or manipulated evidence; or

• Other conduct reasonably indicating misuse of the refund or dispute process.

Where permitted by law, American Smart may limit or decline future transactions or refund requests when there is reasonable evidence of fraud or abuse.

This provision does not limit a customer's legitimate statutory rights.

25. No Waiver of Mandatory Rights

This policy is intended to establish reasonable procedures for returns and refunds and does not waive any consumer right that cannot legally be waived.

Where applicable law requires a different refund, cancellation, warranty, shipping, or return procedure, American Smart will comply with that requirement.

26. How to Request a Return or Refund

To request a return, refund, replacement, or order resolution, contact:

American Smart
Email: info@american-smart.com
Phone: (+1) 720-372-3724

Please include your order number and a clear description of the issue.

For damaged, defective, incorrect, or materially different merchandise, photographs or other supporting documentation may be requested.

Do not ship merchandise back until you have received return instructions from American Smart.

27. Policy Updates

American Smart may update this policy from time to time.

The version of the policy applicable to an order will generally be the version in effect when the order was placed, except where a change is required by applicable law or otherwise expressly applies to an existing transaction.

For questions regarding this policy, please contact us at:

American Smart, LLC
info@american-smart.com
(+1) 720-372-3724
Aurora, Colorado 80017, USA